Events & Connections

The Day a Squirrel Taught Me Customer Service What if one of the most meaningful lessons about customer service came from a stuffed squirrel in a preschool classroom? In this engaging and story-driven session, Robin Landals-Hill shares the unexpected story of Listening Lenny, a classroom squirrel who helped children feel heard during a time when teachers could not always respond immediately. What began as a simple strategy quickly revealed a powerful truth: people do not alwa

YEG Parents Magazine is pleased to welcome Robin Landals-Hill to its Board of Directors. Robin is an educational leader, speaker, and community advocate with a passion for supporting children, families, and lifelong learning. As Department Head of Early Learning and Child Care (ELCC) at MaKami College, she brings extensive experience in education, leadership, curriculum development, and community partnership building. A 2026 Woman of Inspiration Award Nominee, Robin is recogn

Abstract Every difficult interaction is an origin story. Has a hero and a Villian. In this engaging and humorous keynote, Robin Landals-Hill explores how people unintentionally become the villain in someone else’s story—not through one dramatic moment, but through small shifts in communication, frustration, and humanity. Through personal stories of adversity, customer service examples, leadership experiences, and relatable moments of modern communication chaos, participants w

I’m excited to be joining The Educator Experience Podcast soon for a conversation about something I believe deserves far more attention in education — customer service. Not customer service in the sense of marketing, promotion, or “the customer is always right,” but customer service as a mindset of support, purpose, communication, and human connection. Education is built on relationships, and every interaction matters. The way students are welcomed, supported, guided, and enc

2026 Woman of Inspiration Nominee

What an honour and such a meaningful experience! Being a part of the BOLD Woman 40 over 40 project was truly enjoyable, and I'm so grateful to be included in a project that celebrates strong women and positive outlooks. I'm really looking forward yo seeing the magazine issue this spring and sharing the stories it will highlight. When women lift one another up, something powerful happens. Support doesn’t always look loud or public—it’s often quiet encouragement, shared underst