Presentations and Talks

The Day a Squirrel Taught Me Customer Service What if one of the most meaningful lessons about customer service came from a stuffed squirrel in a preschool classroom? In this engaging and story-driven session, Robin Landals-Hill shares the unexpected story of Listening Lenny, a classroom squirrel who helped children feel heard during a time when teachers could not always respond immediately. What began as a simple strategy quickly revealed a powerful truth: people do not alwa

Session Title The Missing Lesson in Education: The People Skills Behind Student Success By Robin Landals-Hill Department Head, Early Learning and Child Care (ELCC), MaKami College Selected Conference Pillar Student Experience and Success Session Description We spend years preparing educators to teach curriculum, assess learning, and manage classrooms. Yet one of the greatest influences on student success is rarely taught: the human skills that shape every interaction. Whethe

PRESENTED BY ONE WOMAN: One Woman is a global social enterprise on a mission to help women and girls around the globe live their dreams and reach their full potential through education, skills training, and entrepreneurship. We believe that all women are born with incredible gifts to share with the world and make each of our communities a better place. Our goal is to provide the tools, educational opportunities, support and encouragement to empower women to become all that th

Abstract Every difficult interaction is an origin story. Has a hero and a Villian. In this engaging and humorous keynote, Robin Landals-Hill explores how people unintentionally become the villain in someone else’s story—not through one dramatic moment, but through small shifts in communication, frustration, and humanity. Through personal stories of adversity, customer service examples, leadership experiences, and relatable moments of modern communication chaos, participants w

This presentation focuses on the learning framework the TIME Method created by Robin to explore Immersive Interest Learning. This presentation focuses on how children learn and how we can support this learning style. It is presented as a thought experiment where participants walk through a case study in order to fully understand how this powerful learning style evolves.

This presentation focuses on the TIME Method learning Framework Created by Robin to support Immersive Learners. Participants are walked through a thought experiment using a case study example to explore the TIME concepts and really delve into this learning style and how we support it. This presentation can be presented in-person or online.

This presentation focuses on emmergent curriculum and the idea that both child initiated activities and pre-planned activities are needed to create a balance program. The training deeply explores the process created by Robin of the Child-Led Planning web where observations and programming work together in a spirit of collaboration to serve the needs of children and educators. Currently this presentation is delivered on the Early Years Thriving website in their Living Library

I am excited to present a workshop for the Alberta Colleges and Institues Faculties Association this coming May. The topic is Immersive Interest: Helping Learners Thrive in the Space Between Certainty and Possibility. In a rapidly shifting educational landscape, students often feel pressure ti remain constantly focused, productive, and certain. Yet some of the most meaningful learning happens in the in between moments. This workshop will explore how we can apply that concept.

This past weekend, I had the privilege of participating in the Fearless Women’s Summit, and I left feeling incredibly grateful, inspired, and hopeful for the future. There is something powerful about being in a room filled with women who are not only striving to grow personally and professionally, but who are also committed to helping others grow alongside them. The energy throughout the event was filled with encouragement, resilience, honesty, and a genuine desire to create

Presentation: Winding Roads – Recognizing the Power of Immersive Interest and Personal Growth By Robin Landals-Hill ⸻ Audience Fit This session is designed for anyone who has experienced change, transition, or reinvention and has struggled with the belief that starting over means failure. It is especially relevant for individuals navigating career pivots, life disruptions, personal growth seasons, or non-linear paths who want to better understand how their experiences connect

My Customer Service Training has been tailored and delivered for: *Daycare/Dayhome Educators *Retail Sales Professions *Education/School Professionals The goal is to explore what customer service looks like in each environment, add in the human factor and learn ways to help the people get what they need in the best way possible.

Over the years I have given many presentations on a variety of topics. Our Audio Video technology has improved over the years yet you may still enjoy these Legacy Clips of parts of previous presentations.

Active Listening is so vital in all professions from working with children to sales to leadership. This presentation focused on key communication concepts and enhancing one's ability to be understood vs heard.

I was happy to present to over 230 early childhood educators in this exciting Professional Development Day! The event was inspirational and on the theme Together Everyone Achieves More.

Audience Fit This session is designed for small business owners, women and men in leadership, emerging leaders, and team leads who manage people with diverse personalities, working styles, and strengths, and who want to lead with confidence while remaining authentic. Purpose of the Session Many leaders—particularly women and small business owners—are highly skilled yet struggle to balance decisiveness with empathy, direction with flexibility, and structure with creativity. Th

I was honoured to present at MaKami College's IMPACT Professional Development Days on time and task management. My three step process walks participants through the process of gathering all those many to dos and sorting them into categories, utilizing time blocking and setting priorities. The feedback from this session was very positive. Calgary IMPACT Professional Development Day 2025-11-07 Edmonton IMPACT Professional Development Day 2025-11-14

I have a variety of experiences leading professional development training in a variety of settings. Presentations included: *Child Guidance *Early Childhood Programming *Early Childhood Leadership *Train the Trainer *STEM in early childhood *Manager On Duty Training *Health and Safety Training *Early Childhood Licensing Compliance *Playroom Management *Customer Service