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We communicate constantly. We send messages. We attend meetings. We answer emails. We teach, lead, parent, manage, support, explain, problem-solve and respond. And yet, in a world where we have never had more ways to communicate, people can still walk away from an interaction feeling completely invisible. That is the idea at the heart of my keynote Seen. Heard. Served.: The Courage to Create Human Connection. Human connection begins when we stop trying to manage people and st

The Day a Squirrel Taught Me Customer Service What if one of the most meaningful lessons about customer service came from a stuffed squirrel in a preschool classroom? In this engaging and story-driven session, Robin Landals-Hill shares the unexpected story of Listening Lenny, a classroom squirrel who helped children feel heard during a time when teachers could not always respond immediately. What began as a simple strategy quickly revealed a powerful truth: people do not alwa

Session Title The Missing Lesson in Education: The People Skills Behind Student Success By Robin Landals-Hill Department Head, Early Learning and Child Care (ELCC), MaKami College Selected Conference Pillar Student Experience and Success Session Description We spend years preparing educators to teach curriculum, assess learning, and manage classrooms. Yet one of the greatest influences on student success is rarely taught: the human skills that shape every interaction. Whethe

This presentation focuses on emmergent curriculum and the idea that both child initiated activities and pre-planned activities are needed to create a balance program. The training deeply explores the process created by Robin of the Child-Led Planning web where observations and programming work together in a spirit of collaboration to serve the needs of children and educators. Currently this presentation is delivered on the Early Years Thriving website in their Living Library