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The Day a Squirrel Taught Me Customer Service What if one of the most meaningful lessons about customer service came from a stuffed squirrel in a preschool classroom? In this engaging and story-driven session, Robin Landals-Hill shares the unexpected story of Listening Lenny, a classroom squirrel who helped children feel heard during a time when teachers could not always respond immediately. What began as a simple strategy quickly revealed a powerful truth: people do not alwa

Session Title The Missing Lesson in Education: The People Skills Behind Student Success By Robin Landals-Hill Department Head, Early Learning and Child Care (ELCC), MaKami College Selected Conference Pillar Student Experience and Success Session Description We spend years preparing educators to teach curriculum, assess learning, and manage classrooms. Yet one of the greatest influences on student success is rarely taught: the human skills that shape every interaction. Whethe

Abstract Every difficult interaction is an origin story. Has a hero and a Villian. In this engaging and humorous keynote, Robin Landals-Hill explores how people unintentionally become the villain in someone else’s story—not through one dramatic moment, but through small shifts in communication, frustration, and humanity. Through personal stories of adversity, customer service examples, leadership experiences, and relatable moments of modern communication chaos, participants w

This presentation focuses on the learning framework the TIME Method created by Robin to explore Immersive Interest Learning. This presentation focuses on how children learn and how we can support this learning style. It is presented as a thought experiment where participants walk through a case study in order to fully understand how this powerful learning style evolves.

This presentation focuses on the TIME Method learning Framework Created by Robin to support Immersive Learners. Participants are walked through a thought experiment using a case study example to explore the TIME concepts and really delve into this learning style and how we support it. This presentation can be presented in-person or online.

This presentation focuses on emmergent curriculum and the idea that both child initiated activities and pre-planned activities are needed to create a balance program. The training deeply explores the process created by Robin of the Child-Led Planning web where observations and programming work together in a spirit of collaboration to serve the needs of children and educators. Currently this presentation is delivered on the Early Years Thriving website in their Living Library

Presentation: Winding Roads – Recognizing the Power of Immersive Interest and Personal Growth By Robin Landals-Hill ⸻ Audience Fit This session is designed for anyone who has experienced change, transition, or reinvention and has struggled with the belief that starting over means failure. It is especially relevant for individuals navigating career pivots, life disruptions, personal growth seasons, or non-linear paths who want to better understand how their experiences connect

Audience Fit This session is designed for small business owners, women and men in leadership, emerging leaders, and team leads who manage people with diverse personalities, working styles, and strengths, and who want to lead with confidence while remaining authentic. Purpose of the Session Many leaders—particularly women and small business owners—are highly skilled yet struggle to balance decisiveness with empathy, direction with flexibility, and structure with creativity. Th