Learning Outcomes

We communicate constantly. We send messages. We attend meetings. We answer emails. We teach, lead, parent, manage, support, explain, problem-solve and respond. And yet, in a world where we have never had more ways to communicate, people can still walk away from an interaction feeling completely invisible. That is the idea at the heart of my keynote Seen. Heard. Served.: The Courage to Create Human Connection. Human connection begins when we stop trying to manage people and st

A great Professional Development Day at MaKami College focused on something that matters in every educational setting: connection. Our workshop explored the role of service in education and how the way we communicate, listen, respond, and create experiences can have a real impact on student engagement and success. What made the session especially meaningful was the interaction. Through discussion, activities, and shared experiences, we moved beyond simply talking about servic

My Customer Service Training has been tailored and delivered for: *Daycare/Dayhome Educators *Retail Sales Professions *Education/School Professionals The goal is to explore what customer service looks like in each environment, add in the human factor and learn ways to help the people get what they need in the best way possible.