Learning Outcomes

Abstract Every difficult interaction is an origin story. Has a hero and a Villian. In this engaging and humorous keynote, Robin Landals-Hill explores how people unintentionally become the villain in someone else’s story—not through one dramatic moment, but through small shifts in communication, frustration, and humanity. Through personal stories of adversity, customer service examples, leadership experiences, and relatable moments of modern communication chaos, participants w

My Customer Service Training has been tailored and delivered for: *Daycare/Dayhome Educators *Retail Sales Professions *Education/School Professionals The goal is to explore what customer service looks like in each environment, add in the human factor and learn ways to help the people get what they need in the best way possible.