The Early Childhood Nerd Podcast

A big thank you to Heather Bernt-Santy for welcoming me to the That Early Childhood Nerd podcast!

I had such a wonderful time chatting about a topic I’m passionate about: customer service in child care, through the lens of human connection and service.

We don’t always think of early childhood education as a customer service profession, but the truth is, we are all in customer service!

It’s about more than meeting expectations. It’s about how we make children, families, and colleagues feel seen, heard, and served.

Heather, thank you for the engaging conversation and the opportunity to share a different perspective on something that matters so much in our field.

I can’t wait for the episode to be released and to share our conversation with everyone! 💚